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Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
2. Shipping Partners
MotoFuzo ships orders through trusted logistics partners including Shiprocket, DHL, Professional Couriers, Delhivery, and other reputed courier services depending on your delivery location.
3. Delivery Timeline
Most orders are delivered within 7–10 business days across India. Delivery timelines may vary slightly depending on your location, weather conditions, courier availability, or unforeseen circumstances.
4. Shipping Coverage
We proudly deliver MotoFuzo products to customers across India, covering major cities, towns, and most serviceable PIN codes through our courier network.
5. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via email or SMS containing your order details and payment confirmation.
6. Shipment Tracking
As soon as your order is dispatched, a tracking number and courier details will be shared via email, SMS, or WhatsApp, allowing you to monitor your shipment in real time.
7. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment. Promotional offers such as free shipping may be available on eligible orders.
8. Delivery Attempts
Courier partners generally make multiple delivery attempts. If delivery cannot be completed due to incorrect address or customer unavailability, the package may be returned to MotoFuzo.
9. Address Accuracy
Customers are responsible for providing accurate shipping details, including name, mobile number, complete address, landmark, city, state, and PIN code to avoid delivery delays.
10. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays caused by weather conditions, natural disasters, strikes, festivals, or courier issues are beyond our control.
11. Remote Locations
Orders shipped to remote, rural, or non-serviceable locations may require additional transit time depending on courier network availability.
12. Packaging Standards
Every MotoFuzo product is securely packed using protective packaging materials to minimize the risk of damage during transportation and ensure safe delivery.
13. Damaged Shipments
If your package arrives visibly damaged, please do not install the product. Contact our support team within 48 hours with photographs of the package and product for assistance.
14. Partial Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location. Separate tracking details will be shared where applicable.
15. Delivery Verification
Customers are advised to inspect the package upon delivery. If you notice missing items, incorrect products, or physical damage, report the issue immediately before installation.
16. Failed Deliveries
Orders returned due to incorrect shipping information, repeated failed delivery attempts, or customer refusal may require additional shipping charges for re-dispatch.
17. Order Status
You can check your order status anytime using the tracking information provided after dispatch or by contacting MotoFuzo Customer Support with your order number.
18. International Shipping
Currently, MotoFuzo primarily delivers across India. For international shipping inquiries, please contact our customer support team to check availability and applicable shipping charges.
19. Customer Support
If you have any questions regarding shipping, tracking, courier updates, or delivery timelines, our customer support team is available to assist you throughout the shipping process.
20. Shipping Policy Updates
MotoFuzo reserves the right to modify this Shipping Policy at any time. Any updates will become effective immediately upon publication on our website.