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Privacy Policy
1. Information We Collect
MotoFuzo collects personal information necessary to process orders and provide customer support. This may include your name, email address, phone number, billing address, shipping address, payment details, and account information. We may also collect technical information such as browser type, IP address, device information, and website usage statistics to improve our services.
2. How We Use Your Information
The information collected is used to process orders, verify transactions, arrange shipping, provide customer support, improve our products and services, send important order updates, respond to inquiries, and comply with applicable legal requirements. Your information helps us deliver a better shopping experience.
3. Payment Security
MotoFuzo uses Razorpay as its trusted payment gateway partner. We do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information on our servers. All payment transactions are securely processed using industry-standard encryption and payment security protocols.
4. Order Processing
Your personal information is shared only with trusted logistics partners, payment providers, and service providers strictly for order fulfillment, payment verification, shipping, delivery, customer support, and legal compliance. We do not sell your personal information to third parties.
5. Shipping Information
To successfully deliver your orders, MotoFuzo shares necessary shipping information with our delivery partners including Shiprocket, DHL, Professional Couriers, and other authorized logistics providers. Only the information required for delivery is shared.
6. Cookies & Website Analytics
Our website uses cookies and similar technologies to remember user preferences, improve browsing experience, analyze website traffic, enhance security, and optimize website performance. Users may disable cookies through browser settings, although certain website features may become unavailable.
7. Account Security
Customers are responsible for maintaining the confidentiality of their account credentials. MotoFuzo recommends using strong passwords and keeping login information secure. We are not responsible for unauthorized account access resulting from compromised user credentials.
8. Marketing Communications
With your consent, MotoFuzo may send promotional emails, product launches, offers, newsletters, and important service announcements. Customers can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails.
9. Product Reviews
Customers may voluntarily submit reviews, ratings, photographs, or feedback regarding products purchased from MotoFuzo. By submitting such content, you grant MotoFuzo permission to display, publish, or use the content for marketing, promotional, and customer information purposes.
10. Data Retention
MotoFuzo retains customer information only for as long as necessary to fulfill orders, comply with taxation requirements, resolve disputes, enforce agreements, and satisfy applicable legal obligations. Data no longer required is securely deleted or anonymized.
11. Third-Party Services
Our website may integrate third-party services including payment gateways, courier partners, analytics providers, customer support tools, and social media platforms. These services operate under their own privacy policies, and MotoFuzo is not responsible for their independent privacy practices.
12. Children's Privacy
MotoFuzo products and services are intended for customers who are legally capable of making purchases. We do not knowingly collect personal information from children under the age permitted by applicable law without parental or legal guardian consent.
13. Customer Rights
Customers may request access to their personal information, request correction of inaccurate information, update account details, or request deletion of eligible personal information by contacting our customer support team, subject to applicable legal obligations.
14. Data Protection
MotoFuzo implements appropriate administrative, technical, and physical security measures to safeguard customer information against unauthorized access, alteration, disclosure, misuse, or destruction. Despite these measures, no online transmission can be guaranteed to be completely secure.
15. Legal Compliance
MotoFuzo may disclose customer information if required by law, court order, government authority, fraud investigation, or regulatory requirement. Such disclosures will only be made when legally obligated.
16. International Visitors
Customers accessing MotoFuzo from outside India acknowledge that their information may be processed and stored in India or other jurisdictions where our service providers operate, subject to applicable data protection laws.
17. Policy Updates
MotoFuzo reserves the right to modify or update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or customer expectations. Updated versions become effective immediately upon publication on our website.
18. Customer Consent
By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.
19. Contact Information
If you have questions regarding this Privacy Policy, data handling practices, or wish to exercise your privacy rights, you may contact the MotoFuzo customer support team through the contact information provided on our website.
20. Acceptance of Policy
Continued use of the MotoFuzo website, products, and services constitutes your acceptance of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our services immediately.