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Returns & Refunds
1. Return Eligibility
MotoFuzo accepts return requests for products that are damaged during transit, have manufacturing defects, or incorrect items delivered. Return requests must be raised within 7 days of receiving the order. Products must remain unused, uninstalled, and in their original packaging with all accessories.
2. Return Request Process
To initiate a return, contact our customer support team with your order number, product details, and clear photographs or videos showing the issue. Our support team will verify the request and provide further instructions.
3. Inspection & Approval
Every returned product undergoes a quality inspection upon arrival at our warehouse. Returns are approved only if the product meets our return eligibility criteria and is found in its original condition.
4. Incorrect Product Delivered
If you receive a product different from what was ordered, please notify us within 48 hours of delivery. After verification, MotoFuzo will arrange a replacement or issue a refund at no additional cost.
5. Damaged During Delivery
If your package arrives damaged, please do not install or use the product. Contact us within 48 hours with photographs of the package and product so that we can arrange a replacement or refund.
6. Manufacturing Defects
Products with verified manufacturing defects are eligible for replacement or refund after inspection. Customers may be requested to share images or videos before the return is approved.
7. Refund Processing
Once the returned product is received and successfully inspected, approved refunds will be initiated within 5–7 business days. Depending on your bank, the credited amount may reflect within 7–10 business days.
8. Razorpay Payment Refunds
All online payments made through Razorpay will be refunded back to the original payment method used during checkout. Refund timelines are subject to Razorpay's processing standards and your respective bank.
9. Exchange Policy
Eligible products may be exchanged for the same product if stock is available. If the requested replacement is unavailable, customers may choose an alternate product or receive a refund.
10. Non-Returnable Products
Products that have been installed, used, modified, damaged due to improper installation, or returned without original packaging are not eligible for return, replacement, or refund.
11. Return Shipping
For approved cases involving damaged, defective, or incorrect products, MotoFuzo will arrange the return pickup or reimburse the approved return shipping charges where pickup service is unavailable.
12. Customer Responsibility
Customers are responsible for ensuring the returned product is securely packed to prevent transit damage. Products damaged due to improper return packaging may not qualify for a refund.
13. Order Cancellation
Orders can be cancelled before dispatch for a full refund. Once the order has been shipped, cancellation requests will be treated according to our Return & Refund Policy.
14. Refund Method
Refunds are processed only to the original payment source. MotoFuzo does not issue cash refunds or transfer refunds to alternate bank accounts unless legally required.
15. Processing Time
The complete return verification and refund process generally takes 7–10 business days after the returned product reaches our warehouse, excluding banking and payment gateway processing times.
16. Customized Products
Custom-made, specially fabricated, engraved, or made-to-order products cannot be returned or refunded unless they arrive damaged or contain verified manufacturing defects.
17. Warranty Claims
Products covered under manufacturer warranty will be serviced or replaced according to the applicable warranty terms. Warranty claims are handled separately from standard return requests.
18. Failed Return Requests
If a returned product does not satisfy our inspection criteria, the return request may be rejected and the product will be shipped back to the customer without any refund.
19. Customer Support
For any assistance regarding returns, replacements, exchanges, or refunds, customers may contact the MotoFuzo support team with their order details for prompt assistance.
20. Policy Updates
MotoFuzo reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version published on our website shall always be applicable.